Temporary Rental and Utility Assistance (TRUA):
The TRUA program is to assist residents of the City & County of Denver who are facing a housing crisis or hardship due to circumstances beyond their control. The financial assistance is a grant to help mitigate displacement, and or eviction to help residents stabilize their housing condition and if need be provide time for locating alternative housing for longer-term stability. The funds can also assist with utility payments for those residents that have received disconnect notices.
The Steps To Take:
1. Cal 311 and press 6 —- this will direct you to the City staff that will ask you a few quick questions like your ZIP CODE. They will direct you to a local non-profit that administers the program.
2. Leave your name, phone number, property address – please speak slowly and clearly, on the phone bank you have been directed to.
3. The administering agency will call you back within 48 working hours to provide you with the application form. You will be asked to :
• Provide proof of your household income
• Proof you are a City & County of Denver resident
• Provide information about the cause of your housing crisis and financial need
• Provide government issued picture identification
• And other supporting documents as each case may be different
4. Complete the application form and send it back as directed. Your application will not be processed until ALL required and requested information is provided and the file is complete. A housing counselor/resource navigator will contact you regarding the need and status of your application. Once an application is complete and approved, the financial assistance will be issued directly to the Landlord and or the Utility provider within 3 business days.
Program Qualification
1. There is an Income Limit. Your household cannot make more than 80% of the area median income as determined by HUD/City.
1 person 2 person 3 person 4 person
$ 50,350 $57,550 $64,750 $71,900
2. The program is Temporary assistance when faced with a crisis. (NOT an on-going rental assistance program). A temporary crisis that caused you to fall behind on housing payment will have to be demonstrated.
3. The program pays up to 80% of the needed funds to bring the deficiency current. The delinquency cannot be older than 3 month.
The housing counselor/benefit navigator will provide additional information.